Terms & Conditions

Please note the following Terms & Conditions for all private hire bookings:

  1. Once you receive a quote from us, you are under no obligation to respond. It will remain valid for 30 days. However, please note that this does not guarantee availability. We only guarantee availability when you contact us to accept your quotation and make a booking.
  2. Once a booking has been confirmed, we will send you full confirmation details either by e-mail or text message. It is your responsibility to ensure all information is correct, such as dates, times, locations, passenger numbers etc. NC Coaches will not be held liable for any incorrect information that results in delays or issues on the day of hire.
  3. We will contact you 24 hours before your trip to confirm final details and make any amendments if required.
  4. Should you need to alter times or mileage to your trip, you can make changes of up to 30 minutes or 5 miles with no additional charge. Any changes over 30 minutes or 5 miles will alter the cost of your trip.
  5. Any damage to our vehicles cause by any member travelling in your party will need to be paid for. The hirer will be deemed liable for this.
  6. NC Coaches operate a strict no smoking and no alcohol policy onboard. This will be enforced.

Cancellation Policy:

We know that plans can change, or circumstances can mean that your trip is no longer able to go ahead. We aim to be as flexible as possible when it comes to cancellations. If you need to cancel your trip for any reason, please contact us as soon as you are aware of this.

More than 24 hours notice: 2 – 24 hours notice:
Less than 2 hours notice:

No cancellation charge
£50 cancellation fee / Free to amend booking to later date 50% of coach hire charge / £50 to amend booking to later date

Please note that if your booking includes ferry costs, hotel stays or any other additional services, the cancellation policies for each of these will be different. You should contact us for more information on this.